Refund Policy

Thank You for Shopping at Salubry!

We appreciate your trust in us. If you’re not completely satisfied with your purchase, we offer refunds and exchanges within 30 days of your purchase date. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition as when you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

  • Only regular-priced items are eligible for refunds; sale items are non-refundable.

If your item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at support@salubryhealth.com and send your item to:

📍 999077, 56 Sau Foo Street, Yuen Long, Yuen Long District, Hong Kong

Non-Refundable Items

The following items are exempt from refunds:

  • Gift cards

  • Certain health and personal care products

Partial Refunds

A partial refund may be granted for:

  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

  • Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be issued to your original method of payment within a few business days.

  • If denied, we will provide you with further details.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before the refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@salubryhealth.com.

Shipping Returns

📦 Return Address:
📍 999077, 56 Sau Foo Street, Yuen Long, Yuen Long District, Hong Kong

  • Please do not send the product back to the manufacturer.

  • You are responsible for the shipping costs of returning your item.

  • Shipping costs are non-refundable—if you receive a refund, the cost of return shipping will be deducted.

  • The time it takes for your exchanged product to reach you may vary depending on your location.

  • We cannot guarantee that we will receive your returned item, so we recommend using a trackable shipping service.

For any further questions, feel free to reach out to our support team at support@salubryhealth.com.

Thank you for choosing Salubry! 💙