Privacy Policy

1. Information on the Collection of Personal Data

1.1 Personal Data

We inform you below about the processing of personal data when you use our website. Personal data includes all data that can be associated with you personally, such as your name, address, email addresses, and user behavior. This Privacy Policy also fulfills our legal obligations, especially those under the EU General Data Protection Regulation (GDPR).

1.2 Data Controller

The data controller pursuant to Art. 4(7) GDPR is:

Salubry
Email: support@salubryhealth.com

2. Processing of Personal Data When Visiting Our Website

When visiting our website for informational purposes only (i.e., without registering or providing information), we collect the following data that your browser transmits to our server. This is technically necessary for us to display the website and to ensure its stability and security (legal basis: Art. 6(1)(f) GDPR):

  • IP address

  • Date and time of the request

  • Content of the request (specific pages visited)

  • Amount of data transmitted

  • Browser type and version

3. Further Functions and Offers

3.1 Overview of Services

In addition to purely informational use, we offer various services such as account registration and product purchases. To use these services, additional personal data is required. The principles described here apply to all such processing.

3.2 Use of External Service Providers

We engage external service providers (e.g. payment processors, shipping companies—see Sections 5 and 6) to process your data under strict contractual obligations and monitoring.

3.3 Third-Party Offers

We may also collaborate with third-party partners to offer services such as competitions or promotions. Details will be provided at the time of data collection.

3.4 Transfers Outside the EEA

If we or our partners operate outside the European Economic Area (EEA), we will inform you of any potential data protection implications.

4. Contact and Account Registration

If you contact us (e.g., via email or contact form), or register an account, we process the information you voluntarily provide, which may include:

  • Name, title, or username

  • Email address and password

  • Contact information (postal address, phone number)

  • Other personal or interest-based information

5. Purchases and Payment Processing

5.1 Shopping Information

When you make a purchase, we collect order-related data including:

  • Product details

  • Order number

  • Billing and shipping addresses

  • Payment and delivery status

  • Customer service communication

  • Return and refund status

  • Shipment tracking data

5.2 Payment Information

We support various payment methods (e.g., credit card, PayPal) and process relevant details:

  • Billing address

  • Payment method

  • IBAN/BIC or account number

  • Credit card details

  • PayPal ID (if applicable)

5.3 Debt Collection

If invoices remain unpaid despite reminders, we may engage a collection agency or sell the debt. Legal basis:

  • Art. 6(1)(b) GDPR for debt recovery

  • Art. 6(1)(f) GDPR for debt sale

6. Cookies and Tracking Technologies

6.1 Overview

We use cookies, tags, and pixels to enhance functionality and measure user interaction. Consent is required unless the cookies are strictly necessary. You can manage your preferences via our cookie banner or consent manager.

6.2 Types of Cookies

  • Strictly Necessary Cookies – Essential for website functionality

  • Functional Cookies – Remember user preferences

  • Performance/Analytic Cookies – Track website usage patterns

  • Advertising/Targeting Cookies – Deliver relevant ads

6.3 Cookie Management

You can manage cookies through browser settings. Disabling cookies may limit functionality.

6.4 Web Pixels

Used to track clicks and conversions for marketing analytics.

6.5 Analytics Tools

We use Google Analytics.
Opt-out: Google Analytics Opt-out Browser Add-on
Privacy: Google Privacy Policy

6.6 Behavioral Remarketing

We use the following services:

6.7 Other Tracking Technologies

We may also use JavaScript, entity tags, and HTML5 local storage for caching and tracking.

6.8 Do Not Track (DNT)

Our website does not currently respond to DNT signals due to lack of standardized interpretation.

6.9 Location Information

You can control location tracking via your browser or device settings.

7. Sharing Data with Third Parties

7.1 Legal Basis

We only share data as permitted by law. For example, data may be shared with:

  • Customer service providers

  • Technical providers (e.g., Shopify)

  • Logistics companies (e.g., Yanwen)

  • Payment providers (e.g., PayPal, credit card processors)

  • Public authorities (upon legal request)

7.2 Technical Service Providers

If data is transferred outside the EU, we ensure equivalent data protection through contracts or certifications.

8. Data Retention and Deletion

We store personal data only as long as necessary. After that, we block or delete the data, depending on legal requirements such as:

  • 10-year retention under commercial and tax laws

  • Blocking of data during legal retention periods

  • Deletion after statutory limitation periods expire

In some cases, pseudonymized or anonymized data may be retained for research or statistics.

9. Data Security

We implement both technical and organizational security measures. Your sensitive data (e.g., during checkout) is encrypted using SSL (Secure Socket Layer).

10. Your Rights

You have the following rights regarding your personal data:

  • Right to access

  • Right to rectification or deletion

  • Right to restriction of processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent

To ensure the security of your request, we may ask for proof of identity.